Car Rental Services Review

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Why Use Car Rental Services?

Ranking as the bests car rental companies were Enterprise, Hertz and Thrifty. These car rental services had the most complete vehicle selection – from SUVs to economy cars and hybrids – and offer great deals for a range of uses. You can choose the right size vehicle for jetting around town with friends or moving your family across the country. In our comparison, you will find in-depth reviews and articles on car rental services to help you make an informed decision about what company has the fleet and services you need.

Car Rental Services: What to Look For

When comparing the top car rental companies, we looked at four main criteria: deals and services, types of rentals available, ease of use, and customer support. The best car rental services also offer hybrid vehicles and other fuel-efficient options for environmentally and economically conscious customers. Below is an explanation of the criteria we used to evaluate each car rental service.

Deals & Services
A good car rental company has all the standard services you need for a seamless rental experience. The service having multiple locations across the United States is important if you are taking a road trip. You don't want to be forced to adjust your travel plans around a location. Many companies offer the convenience of online reservation and check-in to avoid the hassles of long lines.

Some companies also offer extra services, such as infant car seat rental, prepaid tolls and GPS options, to make your life easier. It's also nice to use a rental service that offers carbon offset programs, which shows it is a company concerned about issues bigger than itself.

Types of Rentals
A vehicle rental company that is worthy of your return business offers excellent service and an extensive selection of cars. With car makes and models, the more the better. That's why we looked for sites that offer an array of choices, such as hybrids, minivans, pickups, convertibles, compacts, and commercial vans and trucks. Our top picks also offer one-way car rentals as well as long-term rentals. It's also great to discover programs that give you discounts on rentals. These rental services have the flexibility to meet the needs of a wide range of people.

Ease of Use
Look for a company website that's easy to navigate, especially its online reservation process. That's one of the most important aspects of a car rental site, because if you can't find the information you need, you'll look for a new car rental company. It's also important that the site is easy to use and that the checkout process is quick and simple.

We looked for sites that had a location finder on the homepage with a map, so you know exactly where to go to pick up your car. We prefer sites where a reservation tool is the first thing you see when you log in. We also looked for sites with a search tool, so you can find the information you need quickly.

Help & Support
If you need help, it's important you find what you need fast. The more customer support options you have, the better. We especially like live chat, but only a few rental services offer this feature. Email and phone support are more common. The service should also help you stay safe, so we checked whether rental sites offered roadside assistance and insurance packages.

A car rental service should be easy to use and have the vehicles and services you need so you can enjoy your trip instead of dealing with car-rental headaches. You should be able to do as much of the reservation and check-in process online as you can so you spend less time at the reservation counter. The best rental services offer long-term and group rentals, along with options for protecting the environment. We found the services that will make your car rental experience affordable, practical and fun.

 
 
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Rank #1#2#3#4#5#6#7#8#9#10
10-9  Excellent
8-6    Good
5-4    Average
3-2    Poor
1-0    Bad
Enterprise Hertz Thrifty Alamo Budget National Dollar Avis Payless Ace
Enterprise Hertz Thrifty Alamo Budget National Dollar Avis Payless Ace
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Ratings
9.10
8.85
8.70
8.60
8.35
8.35
7.90
7.78
7.00
6.95
10
9
8
7
6
5
4
3
2
1
9.13
10.00
7.50
9.38
8.13
9.63
8.13
10.00
7.75
8.75
9.75
9.38
8.75
8.75
7.50
9.38
6.63
10.00
8.13
9.38
7.75
9.63
7.50
8.38
7.38
8.13
8.13
8.38
7.00
8.13
8.13
8.38
6.63
6.88
7.50
7.50
5.63
6.88
7.50
9.38
 
Price Comparisons
Daily Compact Car Price (Vegas) $35 $34 $36 $42 $37 $48 $22 $43 $15 $44
Daily Full-Size Car Price (Vegas) $43 $45 $45 $53 $44 $50 $47 $48 $17 $54
Daily Compact Car Price (NY) $53 $60 $44 $40 $74 $86 $44 $78 $30 $32
Daily Full-Size Car Price (NY) $62 $67 $42 $44 $83 $96 $42 $141 $30 $38
Weekly Compact Car Price (Vegas) $170 $239 $189 $192 $169 $231 $182 $199 $161 $195
Weekly Compact Car Price (NY) $248 $256 $190 $154 $273 $319 $190 $271 $125 $197
Services
Number of States With Locations 50 50 50 50 50 50 50 50 29 24
Wide Airport Availability
  
GPS or Navigation Rentals
Online Check-In
 
  
   
Business Rental Program
 
Child Seat Rental
Carpool Assistance
         
Car Share
         
Options for Physically Disabled
    
 
Carbon Offset Program
 
 
    
Roadside Assistance
 
 
Multiple Country Pick-Up/Drop-Off
On-Site Car Purchasing Program
    
  
On-Site Fuel Discount    
 
  
Toll Prepay Option   
 
  
Types of Rentals
One-Way Rentals
  
Long-Term Rentals
 
Compacts
Mid-Size Cars
Luxury
 
SUVs
Hybrids
    
Convertibles
 
Vans
Pickups
  
   
Commercial Trucks
   
     
Ease of Use
Easy-to-Use Reservation Tool
Simple Locator Finder
Multilingual Website
  
  
Well-Organized Website
Keyword Search Tool  
  
Random Car Selection Tool   
   
   
360-Degree Car View   
       
Help & Support
Call Center
 
Email
 
Insurance Package
 
Airport Shuttle and Pickup Information
    
Chat