Car Rental Services Review

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Find the Car of Your Dreams, Even if it's Only Temporary

Going on a last minute road trip? Need a hot ride to impress the guys at the high school reunion? Need a fleet of company cars? Whatever your needs, we've got your best interest in mind. That's why we've scoured the web for the best (and cheapest) car rental services, tested each one and listed them here for your convenience.

How did we come up with our top ten rental car services list? We looked for four main criteria, ease of use, types of rentals, features and help and support. Then, we broke these four categories down into individual items so that you can see how each site stacks up to the next.

Car Rental Services: What to Look For

Ease of Use
Is the site easy to navigate or is it as cluttered as a junk drawer? That's one of the most important aspects of a car rental site, because if you can't find the information, you're defiantly not going to rent a car. It's also important that the site is easy to use. It doesn't matter how cheap the rental car is, if you have to read instructions to figure out how to work the reservation tool or the location finder, then the site is just too hard to use and probably not worth your time.

Types of Rentals
We want you to find a vehicle rental site that is worthy of your return business. That's why we looked for sites that have an array of car choices, such as hybrids, minivans, pick-ups, convertibles, compacts and commercial vans and trucks. Our top picks also have discount, long-term and one-way rental cars to give you flexibility, no matter your needs.

Features
Who doesn't like extra goodies? The features we looked for include the practical, like child safety seat rentals, and the fun, like random car selection tools. If you want to know if a site has environmental programs, online check-in, or allows you to rent GPS, then this is the section where you'll find the information. Think of it as a goodie bag with your name on it.

Help & Support
No one likes contacting customer support, because that means there's a problem. If you do need help, it's important that you can do it in a way that fits your personality and needs. With this in mind, we checked for live customer chat services, email support and phone support on each site.

We also want to help you stay safe, so we checked to see if the rental sites offered roadside assistance and insurance packages that can be purchased online.

The biggest thing we looked for overall was on-site service. Each site needed to be able to get your rental done online so that you don't have to go to your local branch to add this or fix that. This saves you time and aggravation, and don't we all need a little more time and a little less aggravation?

Now that we've given you the low-down on our testing strategy and where to find the goods, you're ready to take a look at our top car rental services picks, Enterprise, Thrifty and Hertz. Also, take a look at our articles on car rental services.

 
 
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Rank #1#2#3#4#5#6#7#8#9
10-9  Excellent
8-6    Good
5-4    Average
3-2    Poor
1-0    Bad
Enterprise Thrifty Hertz Alamo Budget Avis Dollar National Ace
Enterprise Thrifty Hertz Alamo Budget Avis Dollar National Ace
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Ease of Use
Easy-to-Use Reservation Tool
 
Simple Location Finder
 
Multiple Language Options
   
Uncluttered, Organized Site
 
  
Keyword Search Tool   
 
  
Features
Multiple Country Pick-up/Drop-off Locations
Locations in Most US States
 
Toddler/Baby Seat Rentals
 
Airport Locations Search Feature
  
Business Rental Program
 
 
GPS/Navigation Rentals
 
On-site Car Purchasing Program
 
  
   
Carpool Assistance
        
Carbon Offset Program
  
   
 
360 Degree Car View  
       
On-Site Options for Physically Challenged   
      
Online Check-In   
  
  
360 Degree Interior View  
       
On-Site Fuel Discount    
 
 
Toll Pre-Pay Option  
 
  
Random Car Selection Tool  
    
  
Types of Rentals
Vans
SUVs
Compacts
Mid-sized Cars
Long-Term Rentals
One-Way Rentals
 
Luxury
 
Convertibles
 
Hybrids
  
 
Pick-ups
  
   
Trucks
   
    
Help & Support
Customer Service Call Center
Email
Insurance/Protection Packages
 
Road-side Assistance
 
  
Customer Service Live Chat
 
    
Airport Shuttle and Pick-Up Information