Car Rental Services Review

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Why Use Car Rental Services?

Whether you’re going on a last-minute road trip, need a van for an extended period to carpool with co-workers, or just need a hot ride for one evening to impress the guys at your high school reunion, there is a car rental company out there that can give you what you need. We can help you find the best car and the best deal. We've compared all the best, most helpful and cheapest car rental services.

The best services we found were Enterprise, Hertz and Thrifty. These car rental services had the most complete vehicle selection – from SUVs to economy cars and hybrids – and offer great deals for a range of uses. You can choose the right size vehicle for jetting around town with friends or moving your family across the country. In our comparison, you will find in-depth reviews and articles on car rental services to help you make an informed decision about what company has the fleet and services you need.

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Car Rental Services: What to Look For

While comparing the top car rental services, we looked at four main criteria: deals and services, types of rentals available, ease of use and customer support. The best car rental services also offer hybrid vehicles and other fuel-efficient options for customers who are environmentally and economically conscious. Below is an explanation of the criteria we used to evaluate each car rental service:

Deals & Services
A good car rental company will have all the standard services you need for a seamless rental experience. Having locations in places throughout the United States is important if you are taking a road trip. You don’t want to be forced to adjust your travel plans around a location. Having the convenience of reserving and checking in online to prevent the hassles of long lines can dramatically enhance your experience. Extras like car seats for your baby, toll prepay and GPS options make your life easier. Rental services that offer carbon offset programs to protect the environment against emissions are a sign of a company that is concerned about issues bigger than itself and are deserving of our support.

Types of Rentals
We want you to find a vehicle rental site that is worthy of your return business. The better the service the better the selection of cars. That's why we looked for sites that have an array of choices, such as hybrids, minivans, pickups, convertibles, compacts and commercial vans and trucks. Our top picks also have long-term and one-way rental options and have programs that let you get discounts on rentals. These rental services have the flexibility to meet the needs of a wide range of people.

Ease of Use
Is the company website easy to navigate and can you start the reservation process without thinking about it? That's one of the most important aspects of a car rental site, because if you can't find the information you need, you’ll probably look for a new rental company. It's also important that the site is easy to use and that the checkout process is quick and easy once you get to the branch to pick up your car.

We looked for sites that had a location finder on the homepage with a map that lets you see exactly where you need to go to pick up your car. We prefer sites where a reservation tool is the first thing you see when you log into the site. We also looked for sites with a search tool that lets you find the information you need quickly. If it takes too much work to acquire basic information, it’s probably not worth your time.

Help & Support
If you’re contacting customer support, it probably means there is a problem you’re trying to resolve. If you do need help, it's important that you can find what you need fast. The more customer support options you’re presented with the better. We especially like live chat, but only a few rental services offer this feature. Email and phone support are more common. We also want to help you stay safe, so we checked to see if the rental sites offered roadside assistance and insurance packages that can be purchased online.

A car rental service should be easy to use and have all the vehicles and services you need so that you are enjoying yourself on vacation instead of dealing with car rental headaches. You should be able to do as much of the reservation and check-in process as you can online, so the time you spend at the reservation counter is minimal. The best rental services offer long-term and group rentals, coupled with options for protecting the environment. We found the services that will make your car rental experience affordable, practical and fun.

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Rank #1#2#3#4#5#6#7#8#9#10
10-9  Excellent
8-6    Good
5-4    Average
3-2    Poor
1-0    Bad
Enterprise Hertz Thrifty Alamo Budget National Dollar Avis Payless Ace
Enterprise Hertz Thrifty Alamo Budget National Dollar Avis Payless Ace
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Ratings
9.10
8.85
8.70
8.60
8.35
8.35
7.90
7.78
7.00
6.95
10
9
8
7
6
5
4
3
2
1
9.13
10.00
7.50
9.38
8.13
9.63
8.13
10.00
7.75
8.75
9.75
9.38
8.75
8.75
7.50
9.38
6.63
10.00
8.13
9.38
7.75
9.63
7.50
8.38
7.38
8.13
8.13
8.38
7.00
8.13
8.13
8.38
6.63
6.88
7.50
7.50
5.63
6.88
7.50
9.38
 
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Price Comparisons
Daily Compact Car Price (Vegas) $35 $34 $36 $42 $37 $48 $22 $43 $15 $44
Daily Full-Size Car Price (Vegas) $43 $45 $45 $53 $44 $50 $47 $48 $17 $54
Daily Compact Car Price (NY) $53 $60 $44 $40 $74 $86 $44 $78 $30 $32
Daily Full-Size Car Price (NY) $62 $67 $42 $44 $83 $96 $42 $141 $30 $38
Weekly Compact Car Price (Vegas) $170 $239 $189 $192 $169 $231 $182 $199 $161 $195
Weekly Compact Car Price (NY) $248 $256 $190 $154 $273 $319 $190 $271 $125 $197
Services
Number of States With Locations 50 50 50 50 50 50 50 50 29 24
Wide Airport Availability
  
GPS/Navigation Rentals
Online Check-In
 
  
   
Business Rental Program
 
Child Seat Rental
Carpool Assistance
         
Car Share
         
Options for Physically Disabled
    
 
Carbon Offset Program
 
 
    
Roadside Assistance
 
 
Multiple Country Pick-up/Drop-off
On-Site Car Purchasing Program
    
  
On-Site Fuel Discount    
 
  
Toll Prepay Option   
 
  
Types of Rentals
Compacts
Mid-Size Cars
Luxury
 
SUVs
Hybrids
    
Long-Term Rentals
 
One-Way Rentals
  
Convertibles
 
Vans
Pickups
  
   
Commercial Trucks
   
     
Ease of Use
Easy-to-Use Reservation Tool
Simple Locator Finder
Multilingual Website
  
  
Well-Organized Website
Keyword Search Tool  
  
Random Car Selection Tool   
   
   
360 Degree Car View   
       
Help & Support
Call Center
 
Email
 
Chat  
  
  
  
Insurance Package
 
Airport Shuttle and Pickup Information